Can I see examples of previous custom laser systems you’ve designed?
Yes, we have a portfolio of case studies and success stories from various industries that we can share with you. However, because of non-disclosure agreements (NDA's) we may be limited in how much information we can provide on certain projects.
What materials can be processed with custom laser systems?
Our custom laser systems can process a wide range of materials, including metals, plastics, ceramics, glass, and more.
How do custom laser systems improve efficiency?
Custom laser systems are optimized for your specific applications, resulting in higher precision, faster processing times, and reduced waste.
Do you provide training for operating custom laser systems?
Yes, we provide thorough training for your staff to ensure they are proficient in operating and maintaining the custom laser system.
Are your custom laser systems compliant with industry standards?
Yes, our systems are designed to comply with relevant industry standards and regulations, ensuring safety and reliability.
What kind of support and maintenance do you offer for custom laser systems?
We offer comprehensive support, including installation, training, maintenance, and repair services to ensure your system operates optimally.
Can custom laser systems be upgraded or modified after installation?
Yes, our custom laser systems are designed with flexibility in mind, allowing for upgrades and modifications as your needs evolve. But we would always recommend consideration be given to adding functions that are likely to be needed in the future as part of the consultation process.
What is the cost of a custom laser system?
Costs vary depending on the design, complexity, and specific features required. We provide detailed quotes based on your unique needs.
How long does it take to develop a custom laser system?
The development time varies based on the complexity and specific requirements of the project. Typically, it can range from a few weeks to several months.
What are the advantages of using a custom laser system?
Advantages include precision, efficiency, reliability, and the ability to meet specific operational goals and regulatory requirements.
How do you design a custom laser system?
We start by understanding your specific requirements, followed by a collaborative design process involving our engineers and your team to create a system tailored to your needs.
What types of applications can custom laser systems be used for?
Custom laser systems can be used for marking, engraving, cutting, etching, welding, drilling, and ablation, among other applications.
Laser Won’t Power On
Check the main power supply and ensure the machine is plugged in correctly.
Verify that the emergency stop button is not engaged.
Test the power outlet by plugging in another device.
Poor Laser Cutting or Engraving Results
Description of the problem:
Poor Cutting/Marking - normally seen as poor edge quality, faint engraving or incomplete cuts when power and speed settings are unchanged for that specific material
Possible Causes:
Possible Solutions:
Laser Machine not cutting correctly
Description of Problem:
Low Laser intensity while running a job - normally seen as incomplete cuts even though power and speed settings are normal for that specific material.
Possible Causes:
Possible Solutions:
Is more power better?
Not necessarily, it all depends on your application. Using a 150W laser to cut thin card would be like using a sledgehammer to crack a walnut. Laser tubes also become more expensive as the power output increases – buying the most powerful laser could be an expensive overkill. Come and talk to us if you have any questions regarding laser power
What thickness materials can I laser cut?
This depends on the laser power, an 80 Watt machine will be able to cut thicker materials than a 40 Watt. The 80 Watt machine will also cut the midrange of materials quicker than the 40 Watt. We would be happy to match the power to the application for you – just drop us a call and we can talk you through it.
What materials can I laser engrave?
The CO2 Lightblade range can engrave the same materials as it can cut (woods, leathers, plastics, rubbers and foams) the system can also engrave minerals such as slate, marble and glass. The Lightblade dual source machines, which combine a CO2 and fibre laser sources are also able to engrave a wide range of metals as well such as stainless steel, mild steel, aluminium, brass, copper and titanium.
Can I get technical support if a spare part or consumable does not work as expected?
Absolutely, our team provides dedicated technical support to troubleshoot any issues with spare parts or consumables, ensuring your systems operate efficiently and without downtime.
Do you offer bulk ordering or subscription services for consumables like filters and lenses?
Yes, we offer bulk ordering and subscription options for consumables, allowing you to receive regular shipments of essential parts like filters and lenses for uninterrupted system performance.
What is the warranty on spare parts and consumables from Thinklaser Limited?
All our spare parts and consumables come with a manufacturer’s warranty, ensuring product quality and reliability.
Can Thinklaser Limited help with the installation of spare parts?
Yes, we provide installation services within the UK for spare parts and offer comprehensive guidance, technical support, and manuals for customers who prefer to install parts themselves.
Do you offer international shipping for spare parts and consumables?
Yes, Thinklaser Limited ships spare parts and consumables for laser engraving machines and fume extraction systems worldwide, ensuring fast and secure delivery.
What is the lead time for ordering spare parts and consumables from Thinklaser Limited?
For in-stock items, we aim to dispatch orders within 24-48 hours. Lead times for out-of-stock items will depend on availability and shipping location.
Are Thinklaser Limited’s spare parts OEM or compatible third-party products?
We supply both OEM parts and high-quality third-party alternatives, allowing customers to choose based on their requirements and budget.
How can I determine which spare part or consumable is compatible with my laser engraving machine?
Our technical support team can assist you in selecting the correct parts by referencing your machine’s model and specifications. We also provide detailed product descriptions to ensure compatibility.
Does Thinklaser Limited supply consumables like filters for fume extraction systems?
Yes, we provide consumables such as pre-filters, main filters, HEPA and chemical filters, as well as being able to source replacement fans, motors, and other key components for Bofa and Purex fume extraction systems.
What spare parts and consumables does Thinklaser Limited provide for laser engraving machines?
We offer a comprehensive range of spare parts and consumables, including laser tubes, lenses, mirrors, motors, control boards, power supplies, and cooling systems.
Water Leaks from Cooling System
Laser Head Stopping Mid-Job
Laser Head Dragging on Material
Excessive Smoke or Fumes
Laser Not Engraving Deep Enough
Distorted Cuts or Shapes
Laser Tube Overheating
Laser Head Moves but Doesn’t Cut
Lines or Patterns in Engraving
Laser Won’t Focus Properly
Excessive Vibration During Cutting
Laser Alignment Issues
Water Leaks from Cooling System
Laser Head Stopping Mid-Job
Laser Head Dragging on Material
Excessive Smoke or Fumes
Laser Not Engraving Deep Enough
Distorted Cuts or Shapes
Laser Tube Overheating
Laser Head Moves but Doesn’t Cut
Lines or Patterns in Engraving
Laser Won’t Focus Properly
Excessive Vibration During Cutting
Laser Alignment Issues
Is laser engraving a good business to start?
Laser engraving can be a lucrative business opportunity, especially if you have a niche market or unique selling proposition. With the ability to cater to various industries, including signage, awards and trophies, personalised gifts, and industrial marking, there's a diverse range of potential clients and applications. However, like any business venture, success in laser engraving requires careful planning, investment in equipment and materials, marketing efforts to attract clients, and a commitment to delivering high-quality products and services. Conducting thorough market research and identifying your target audience can help you gauge the demand for laser engraving services in your area and assess the viability of starting such a business.
Poor Laser Cutting or Engraving Results
Description of the problem:
Poor Cutting/Marking - normally seen as poor edge quality, faint engraving or incomplete cuts when power and speed settings are unchanged for that specific material
Possible Causes:
Possible Solutions:
Laser Head Movement in X&Y
Description of Problem:
No movement, restricted movement or intermittent/jerky movement on X & Y Gantry
Possible Causes:
Possible Solutions:
Z Axis Movement
Description of Problem:
No movement, restricted movement or intermittent vertical movement of the cutting bed (Z Axis). Can be accompanied by a grinding noise
Possible Causes:
Possible Solutions:
No Laser Power
Description of Problem:
No Laser Power - beam not firing and no reading on the milliamp meter registered.
Possible Causes:
Possible Solutions:
Laser Machine not cutting correctly
Description of Problem:
Low Laser intensity while running a job - normally seen as incomplete cuts even though power and speed settings are normal for that specific material.
Possible Causes:
Possible Solutions:
Can I fit a rotary attachment?
Yes, Thinklaser supply two variants, one for wood and one for glass.
How safe is the Lightblade laser machine?
All Lightblade’s are fully Class 1 compliant meaning that they are fit for classroom, office and production environments. The cutting bed is interlocked, meaning that the laser power is disconnected the second any doors open during operation.
What comes with the Lightblade laser machine?
Our standard package includes the following:
Why do you pre-delivery inspect (PDI) your machines?
We are proud to be partnered with our suppliers of the Lightblade range, they do an amazing job of building the Lightblade to our specifications and are always working to improve the machines. However, it wouldn’t be fair on our customers if we didn’t know every detail of each machine we supply. There are rarely any quality defects when we inspect the machine, but it wouldn’t be doing the job properly if we didn’t take the time to ensure every machine is as it should be. Our PDI process is highly detailed and we document everything to ISO 9001 standards.
What software does the Lightblade come with?
The Lightblade is supplied with Lightburn as standard, which works with both Windows and Mac computer systems.
You can also use Ruida's RDWorks software as an alternative.
How long is the Lightblade warranty?
Thinklaser offer a 2 year parts only warranty on the Lightblade range.
Poor Laser Cutting or Engraving Results
Description of the problem:
Poor Cutting/Marking - normally seen as poor edge quality, faint engraving or incomplete cuts when power and speed settings are unchanged for that specific material
Possible Causes:
Possible Solutions:
No Laser Power
Description of Problem:
No Laser Power - beam not firing and no reading on the milliamp meter registered.
Possible Causes:
Possible Solutions:
Laser Machine not cutting correctly
Description of Problem:
Low Laser intensity while running a job - normally seen as incomplete cuts even though power and speed settings are normal for that specific material.
Possible Causes:
Possible Solutions:
Is more power better?
Not necessarily, it all depends on your application. Using a 150W laser to cut thin card would be like using a sledgehammer to crack a walnut. Laser tubes also become more expensive as the power output increases – buying the most powerful laser could be an expensive overkill. Come and talk to us if you have any questions regarding laser power
What thickness materials can I laser cut?
This depends on the laser power, an 80 Watt machine will be able to cut thicker materials than a 40 Watt. The 80 Watt machine will also cut the midrange of materials quicker than the 40 Watt. We would be happy to match the power to the application for you – just drop us a call and we can talk you through it.
What materials can I laser engrave?
The CO2 Lightblade range can engrave the same materials as it can cut (woods, leathers, plastics, rubbers and foams) the system can also engrave minerals such as slate, marble and glass. The Lightblade dual source machines, which combine a CO2 and fibre laser sources are also able to engrave a wide range of metals as well such as stainless steel, mild steel, aluminium, brass, copper and titanium.
What are the benefits of using laser technology for security marking?
Laser technology offers several advantages for security marking. Firstly, it provides precise and permanent marking on a wide range of materials, including metals, plastics, and ceramics, without causing damage to the item's surface. This ensures durability and longevity of the mark, even in harsh environments. Secondly, laser marking allows for the creation of intricate designs, including barcodes, serial numbers, and logos, enhancing both security and branding efforts. Finally, laser marking is a non-contact process, making it suitable for marking delicate or sensitive items without causing distortion or deformation.
How does security marking enhance asset protection?
Security marking provides a robust layer of protection for assets by making them easily identifiable and traceable. Permanently marking items with unique identifiers or codes using methods like laser engraving ensures that even if labels are removed or tampered with, the item can still be identified. This deters theft and makes it easier to recover stolen assets. Additionally, security marking acts as a visible deterrent, discouraging potential thieves from targeting marked items.
What are the primary methods used for security marking, asset tagging, and security labelling?
Asset tagging commonly involves the use of unique identifiers such as barcodes, QR codes, or RFID tags affixed to items. Security labeling typically includes the application of labels or stickers with security features like tamper-evident seals or holographic elements. Security marking, on the other hand, utilises permanent marking methods such as laser engraving, chemical etching, or microdot technology to imprint identification details directly onto the surface of an item.
What is a lasermark?
A lasermark, also known as a laser mark or laser etching, refers to the mark or pattern created on a material using a laser marking process. Lasermarks are characterised by their precision, permanence, and high-quality appearance. They can include alphanumeric characters, logos, graphics, or any customised design depending on the application requirements. Lasermarks are widely used for product branding, identification, traceability, and security purposes across various industries.
What does security marked mean?
Security marking refers to the process of applying unique identifiers or marks to items for the purpose of enhancing security and traceability. These marks can include serial numbers, barcodes, QR codes, or customised symbols. Security marking helps deter theft, aid in asset recovery, and provide authentication. Items that are security marked are often more difficult for thieves to sell or dispose of, as their traceability makes them less attractive targets for theft.
What is the difference between laser engraving and laser marking?
Laser engraving and laser marking are both laser-based processes used for creating marks on materials, but they differ in their depth and appearance. Laser engraving involves removing material from the surface to create deep and permanent marks, resulting in a noticeable indentation. On the other hand, laser marking alters the surface of the material without removing it, creating marks that are typically shallower and do not compromise the material's integrity. Laser marking is often preferred for applications where surface modification is sufficient, while laser engraving is chosen for deeper, more prominent markings.
What is the laser marking method?
Laser marking is a process that utilises a laser beam to create marks or patterns on a variety of materials, including metals, plastics, ceramics, and glass. It achieves this by selectively altering the surface of the material through processes such as oxidation, annealing, or ablation. Laser marking offers precision, permanence, and versatility, making it widely used in industries such as manufacturing, electronics, and automotive.
How durable are laser markings, and do they withstand harsh environments?
Laser markings are tough cookies! Thanks to their high precision and depth control, laser markings are incredibly durable and resistant to wear and tear. They can withstand extreme temperatures, harsh chemicals, and even outdoor elements like sunlight and moisture. So whether your parts are going to be used in a sterile medical environment or braving the elements in aerospace applications, you can trust that laser markings will stand the test of time.
Is laser marking suitable for my industry’s specific requirements?
Absolutely! Laser marking is incredibly versatile and can be tailored to meet the unique needs of various industries. Whether you're in automotive, aerospace, medical, or electronics, laser marking can handle it all. Need to mark serial numbers on metal parts? No problem. Want to engrave intricate designs on plastic components? We've got you covered. Whatever your industry, laser marking can be customised to suit your specific requirements.
Why should I choose laser marking over traditional marking methods?
Well, laser marking offers a bunch of advantages over traditional methods like stamping or engraving. Firstly, it's super precise, which means you can mark tiny details without sacrificing quality. Plus, it's non-contact, so you don't have to worry about damaging delicate materials. Oh, and did I mention it's fast? You can zip through marking tasks in no time, boosting productivity along the way.
Why is laser engraving so expensive?
Laser engraving can sometimes be perceived as expensive due to the initial investment required for high-quality laser engraving equipment and technology. Additionally, laser engraving often involves skilled labour, extensive setup and preparation, and ongoing maintenance costs for the laser machine. The price of laser engraving services may also reflect the level of precision, detail, and complexity required for the specific project. However, it's essential to consider the long-term benefits of laser engraving, including its high precision, durability, and versatility across various materials and applications, which can ultimately result in cost savings and added value for businesses and customers.
Is laser marking permanent?
Yes, laser marking is permanent and highly durable. Laser marking creates marks on surfaces by causing a chemical or physical change, resulting in a permanent alteration of the material's properties. Unlike traditional marking methods such as inkjet printing or labels, laser markings are resistant to fading, smudging, and wear over time. They can withstand harsh environments, including exposure to extreme temperatures, chemicals, abrasion, and outdoor elements. This permanence makes laser marking ideal for applications requiring long-lasting part identification, traceability, and branding.
